General terms and conditions of business

The following general terms and conditions apply to all contracts, deliveries and other services. Deviating, conflicting or supplementary terms and conditions are not part of the contract.


For the use of this website and the business relationship between Whiteashcoffeeshop, (address) and its customers, the following general terms and conditions apply in the currently available and valid version when the website is accessed or when goods are ordered. The offer on this website is aimed exclusively at customers who are resident in Switzerland.

Any natural or legal person who maintains a business relationship with Whiteashcoffeeshop is referred to as a customer. The terms and conditions, the delivery and payment conditions as well as the data protection regulations can be adjusted from time to time. Whiteashcoffeeshop asks you to read these provisions carefully each time you visit the website and each time you order goods.

These terms and conditions apply exclusively. Conflicting, supplementary or deviating terms and conditions require the express written confirmation of Whiteashcoffeeshop to be valid. When using this website or when ordering goods, the customer confirms that they fully accept these General Terms and Conditions, including the terms of delivery and payment.

Should individual provisions of these General Terms and Conditions prove to be ineffective or unenforceable or become ineffective or unenforceable, the validity of the remaining provisions shall remain unaffected.

The operator of this website is Whiteashcoffeeshop 

information on this website

Whiteashcoffeeshop contains information about products and services. We reserve the right to make price and assortment changes as well as technical changes. All information on (product descriptions, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other information) are only to be understood as approximate values and in particular do not represent any assurance of properties or guarantees, unless explicitly stated otherwise . Whiteashcoffeeshop makes every effort to ensure that all details and information on this website are correct, complete, up-to-date and clear, but Whiteashcoffeeshop cannot guarantee this, either expressly or tacitly.

All offers on this website are subject to change and are not to be understood as a binding offer.


Unless otherwise noted, the prices of Whiteashcoffeeshop include the statutory value added tax, any early recycling fees (VRG) and copyright fees for electronic devices.

Unless otherwise provided, any shipping costs will be charged additionally and must be paid by the customer. Shipping costs are shown separately in the ordering process.

Technical changes, errors and misprints are reserved, in particular Whiteashcoffeeshop can make price changes at any time and without prior notice. The sales prices do not include any consulting and support services.

conclusion of contract

The offers on this website represent a non-binding invitation to the customer to order products and/or services from Whiteashcoffeeshop. With the order via this website including the acceptance of these terms and conditions, the customer submits a legally binding offer to conclude a contract. Whiteashcoffeeshop then sends an automatic "order confirmation" by email, which confirms that the customer's offer has been received by Whiteashcoffeeshop. Orders placed are binding for the customer. Unless otherwise noted, there is no right of return or withdrawal.

The contract is concluded as soon as Whiteashcoffeeshop sends a declaration of acceptance by email, in which the dispatch of the ordered products or services is confirmed.

Orders will only be delivered after full payment has been received and provided the goods are available.

Payment options and retention of title

The payment options specified in the ordering process are available to the customer.

Whiteashcoffeeshop reserves the right to exclude customers from individual payment options without giving reasons or to insist on prepayment.

Whiteashcoffeeshop can charge default interest of 5% per year and a reminder fee of a maximum of CHF 20 per reminder if the customer is in default of payment.

The products delivered to the customer remain the property of Whiteashcoffeeshop until full payment has been made.

Delivery, obligation to check, notification of defects and return

Deliveries are sent by post or courier to the address indicated by the customer in the order. Invoices are issued by email or by post. With the shipment, benefit and risk are transferred to the customer, insofar as this is legally permissible.

If your order includes goods whose sale is subject to age restrictions, we use a reliable process (CH-Post ID-Check) including a personal identity and age check to ensure that the customer has reached the required minimum age. The deliverer hands over the goods only after the age has been checked and only to the customer personally.

If the delivery cannot be delivered or if the customer refuses to accept the delivery, Whiteashcoffeeshop can dissolve the contract after notifying the customer of a complaint by email and setting a reasonable deadline, and can charge for the costs of the activities.

The customer is obliged to check the delivered goods immediately after receipt of the delivery and to report any defects for which Whiteashcoffeeshop guarantees immediately in writing by letter or email to the address in imprint to make an announcement.

Returns to Whiteashcoffeeshop are at the expense and risk of the customer. The customer has returned the goods to the return address specified by Whiteashcoffeeshop in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects imprint to send.

If the examination by Whiteashcoffeeshop shows that the goods have no detectable defects or that they are not covered by the manufacturer's guarantee, Whiteashcoffeeshop can charge the customer for the activities, the return shipment or any disposal.

right of withdrawal

The customer is granted a right of withdrawal for 10 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written revocation by email (email) or letter (Whiteashcoffeeshop, address) to Whiteashcoffeeshop within the deadline. The revocation requires a drift justification.

Exercising the right of withdrawal leads to a reversal of the contract. The customer must return the goods within 10 calendar days to the return address specified by Whiteashcoffeeshop in their original packaging, complete with all accessories and together with the delivery note imprint send back. Returns to Whiteashcoffeeshop are at the expense and risk of the customer. Any payment already made will be refunded to the customer within 20 calendar days if Whiteashcoffeeshop has already received the goods back or the customer can provide proof of shipment.

Whiteashcoffeeshop reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the loss in value from the purchase price already paid or to invoice the customer.

No right of withdrawal is granted in the following cases:

  1. If the contract has an element of chance, namely because the price is subject to fluctuations over which the provider has no control.
  2. If the subject of the contract is a moveable item which, due to its nature, is not suitable for return or can spoil quickly;
  3. If the contract relates to a movable item that is made to the consumer's specifications or is clearly tailored to personal needs;
  4. If the subject of the contract is digital content and this content is not made available on a hard disk or if the contract is to be performed in full by both parties immediately;
  5. If the contract relates to a service and the contract is to be fully performed by the provider with the prior express consent of the consumer before the withdrawal period has expired.
  6. In the areas of accommodation, transport, delivery of food and beverages and leisure activities, if the provider undertakes, when concluding the contract, to provide the services at a specific time or within a specified period of time.

Whiteashcoffeeshop makes every effort to deliver goods of impeccable quality. In the case of defects reported in good time, Whiteashcoffeeshop assumes the warranty for freedom from defects and functionality of the item purchased by the customer during the statutory warranty period of usually two years from the date of delivery. It is at the discretion of Whiteashcoffeeshop to provide the warranty through free repair, equivalent replacement or refund of the purchase price. Further claims are excluded.

Normal wear and tear and the consequences of improper handling or damage by the customer or third parties, as well as defects attributable to external circumstances, are not covered by the warranty. Likewise, the warranty for consumable and wear parts (e.g. batteries, rechargeable batteries, etc.) is waived.

It is not possible for Whiteashcoffeeshop to give any assurances or guarantees that the data is up-to-date, complete or correct, or that the website, its functionalities, integrated hyperlinks and other content will be available at all times or without interruption. In particular, it is neither assured nor guaranteed that the use of the website will not infringe the rights of third parties that are not owned by Whiteashcoffeeshop.


Whiteashcoffeeshop excludes any liability, regardless of its legal basis, as well as claims for damages against Whiteashcoffeeshop and any auxiliary persons and vicarious agents. In particular, Whiteashcoffeeshop is not liable for indirect damage and consequential damage, loss of profit or other personal injury, property damage and pure financial loss of the customer. A further mandatory statutory liability remains reserved, for example for gross negligence or unlawful intent.

Whiteashcoffeeshop only uses hyperlinks to facilitate customer access to other websites. Whiteashcoffeeshop cannot know the content of these websites in detail, nor accept liability or any other responsibility for the content of these websites.

data protection

Whiteashcoffeeshop may process and use the data recorded as part of the conclusion of the contract to fulfill the obligations arising from the purchase contract and for marketing purposes. The data required to perform the service can also be passed on to commissioned service partners (logistics partners) or other third parties.

Further instructions

Whiteashcoffeeshop expressly reserves the right to change these terms and conditions at any time and to put them into effect without notice.

In the event of disputes, Swiss substantive law shall apply exclusively, to the exclusion of conflict-of-law norms. The UN Sales Convention (CISG, Vienna Sales Convention) is explicitly excluded.

The Place of jurisdiction is Zurichunless the law provides for mandatory places of jurisdiction.